Caring Pathways Safety Updates
To ensure the health and safety of yourself and our team, we ask that you follow these safety updates and policies as our veterinarian visits your home. Thank you for your cooperation and understanding as we navigate these unprecedented times together. If you have questions or would like to speak to one of our team members, please call or email us.
Precautions we will be taking to keep you and our team safe:
When scheduling an appointment with us, we ask that you communicate if anyone in your household has experienced symptoms or have tested positive with COVID-19 within 10 days of the appointment date. In order to ensure everyone's health, we cannot serve homes under required quarantine or or where COVID-19 symptoms may be present. Please contact our team If conditions change prior to your scheduled appointment.
- Our veterinarians take their temperature each morning to ensure your safety during their visit. We will never send a sick veterinarian to your house.
- Our veterinarians will be wearing a mask and other PPE such as gloves, face shields or any other PPE they feel comfortable wearing, per company policy.
- Our veterinarians will be practicing 6 feet of distancing at the appointment. Please communicate with our veterinarian when you would like to pet, kiss, hug and love on your best friend and they will provide that time and space for you.
- When the weather conditions are favorable, we kindly ask for the appointment take place outside or in an open and uncluttered garage. This will allow for maximum airflow and decrease the risk of exposure. If you prefer maximum airflow in unfavorable conditions, we recommend the appointment take place in an open garage with a space heater.
- We request that only household members be present at the appointment.
- Before the pandemic, our veterinarians often showed their compassion and support to families with a hug or handshake, but for everyone's health we are refraining from handshakes and hugs at this time. This is an element of care that we are excited to provide to families again when the pandemic is over.
- We ask that the appointment take place with no restraint from anyone other than the veterinarian unless otherwise directed by the doctor.
- In an effort to maintain social distancing, our veterinarian will prepare consent and transaction forms and ask clients to verbally and/or digitally approve. For example, after completion of a form, the veterinarian will snap a picture and text it with a request to send a reply text indicating approval. If text messaging or email is not possible, the veterinarian will prepare the forms and ask the client to sign with their own pen. In addition, extra measures may be taken when swiping credit cards for transactions to limit physical contact.
- We request that all personal blankets, bedding and beds remain at your home at this time.
Other Saftey Protocol Measures
Weather Conditions for Your Appointment
When weather conditions are favorable, we prefer to conduct appointments outside or in an area with good ventilation like a garage or covered patio. When weather conditions are not favorable, we ask for the appointment to take place inside a room with ventilation and space for social distancing.
Agressive Pet Appointments
We have suspended aggressive pet appointments at this time and we apologize for the inconvenience. If you have an aggressive pet situation, please call your current veterinarian or an emergency veterinary clinic in your area.
In a typical appointment, our veterinarians share a catalog of urns and other memorial options. We have suspended urn selection at the appointment but clients can purchase an urn directly from the website of our cremation services provider. More information will be provided during the appointment.
In some cases involving large dogs, we may need to involve our cremation services partner who will be able to coordinate transport after the appointment. We will discuss options with you during the call to schedule your appointment.
We understand that saying goodbye to a pet will include extended family, friends, and neighbors. We ask that at this time that you limit those who attend the appointment to only people who live in the home. Ideas to include those who wish to say goodbye to your pet: Include them virtually at the appointment or schedule a time before the appointment for them to come say goodbye.
The AVMA (American Veterinary Medical Association) has compiled an informative list of FAQ's for pet owners in regards to the current COVID-19 spread. Here are a couple of the questions answered in this document:
- "Can SARS-CoV-2 infect pets and can it be spread by pets to other animals, including people?"
- "What should I do to prepare for my pet’s care in the event I do become ill?"
- "Is testing for SARS-CoV-2 available for animals in the United States?"
Click on the link below to open the FAQ document. Stay healthy and safe everyone 💜.