Safety Policies - Updated October 26th

We understand these are trying times for everyone, especially in the midst of losing a beloved friend. Our veterinarians continue to serve at-home appointments and deeply care to provide our services to your beloved friend.

With the "safer at home" and social distancing measures taking place in our service areas, we ask that you follow these guidelines and requests when our veterinarians visit your home.  Please partner with us in wearing a mask and maintaining a 6-10 foot distance with the veterinarian at all times. This is not a suggestion but a requirement for service.

Now Offering TeleAdvice Appointments

What are the next steps for my senior pet? How can I make their last days more comfortable?

We understand you may have multiple questions about your pet's quality of life and their end of life journey.

Fill out the online TeleAdvice form to schedule a video call with a Caring Pathways veterinarian.

Steps to Take Before the Appointment:

  • Honestly and clearly communicate in-home conditions with our client relations team or our veterinarian. We must respect quarantines and cannot serve homes under required quarantine or or where COVID-19 symptoms may be present.
  • When weather conditions are favorable, we request that the appointment take place outside or in an open and uncluttered garage.
  • Please wash your hands, wear a mask and disinfect common areas of touch such as door handles and surfaces in the areas your pet will be located for the appointment.
  • Please contact our team If conditions change prior to your scheduled appointment.
  • Cat owners: Cats must be restrained in a soft side carrier prior to the appointment.

When Our Veterinarian Arrives:

  • You’ll receive a phone call when the veterinarian arrives at your home so they can begin the conversation about the appointment from their vehicle.
  • Our veterinarians will practice social distancing and wear appropriate PPE and masks. We kindly and strongly request that you maintain the rule of 6 feet of separation during their visit.
  • We request that only household members be present at the appointment.
  • Our veterinarians are very caring, but for everyone's health we are refraining from handshakes and hugs.
  • Please help with opening doors, being mindful of washing your hands, and covering your coughs.
  • We do understand your need to feel to help at this time. We ask that you not help unless advised to do so by the DVM.

As Our Veterinarian Leaves:

  • We request that all personal blankets, bedding and beds remain at your home at this time.

COVID-19 Policy Changes

Weather Conditions for Appointments:

When weather conditions are favorable, we conduct appointments outside or in an area with good ventilation like a garage or covered patio.  When weather conditions are not favorable, please plan to conduct the appointment inside in a room with good ventilation and space for social distancing.  We request the appointment take place with no restraint (or restraint like assistance) from anyone other than the veterinarian.n

After Care Considerations:

In some cases involving large dogs, we may need to involve our cremation services partner who will be able to coordinate transport after the appointment. We will discuss options with you during the call to schedule your appointment.

Agressive Pet Appointments:

We have suspended aggressive pet appointments because additional personnel is required. If you have an aggressive pet situation, please call your current veterinarian or an emergency veterinary clinic in your area. 

Appointment Participants:

Please limit people that attend the appointment to only those who live in the home. We understand that saying goodbye to a pet can involve extended family, friends, and neighbors but please help protect our veterinarians from increased exposure. Please do not gather at the time of the appointment but plan accordingly before the appointment.

Fee Transactions/Paperwork:

In order to help prevent the virus transmission during appointments, our veterinarians will prepare consent and transaction forms and ask clients to verbally and/or digitally approve. For example, after completion of a form, the veterinarian will snap a picture and text it with a request to send a reply text indicating approval. If text messaging or email is not possible, the veterinarian will prepare the forms and ask the client to sign with their own pen. In addition, extra measures may be taken when swiping credit cards for transactions to limit physical contact. 

Custom Urns:

In a typical appointment, our veterinarians share a catalog of urns and other memorial options. We have suspended urn selection at the appointment but clients can purchase an urn directly from the website of our cremation services provider. More information will be provided during the appointment.

Helpful Information

The AVMA (American Veterinary Medical Association) has compiled an informative list of FAQ's for pet owners in regards to the current COVID-19 spread. Here are a couple of the questions answered in this document:

  • "Can SARS-CoV-2 infect pets and can it be spread by pets to other animals, including people?"
  • "What should I do to prepare for my pet’s care in the event I do become ill?"
  • "Is testing for SARS-CoV-2 available for animals in the United States?"

Click on the link below to open the FAQ document. Stay healthy and safe everyone 💜.

SARS-CoV-2 in Animals 


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